Thank you for shopping at Halox, an online store operated by LivSmart Automation and Security LLP. We aim to provide you with high-quality smart home products and excellent customer service. Please read our refund and return policy carefully:
Returns:
- Eligibility:
- Products are eligible for return within 30 days of the purchase date.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all included accessories.
- Any product that has been altered or modified in any way is not eligible for return.
- Return Procedure:
- Prior authorization is required for all returns. Please contact our customer service team at info@thelivsmart.com to initiate the return process.
- Customers are responsible for the cost of return shipping unless the product is being returned due to our error or a defective item.
- Returns must be shipped back to us within 7 days of receiving return authorization.
- Processing Fees:
- A processing fee of 10% of the product’s purchase price will be deducted from the refund amount for all approved returns. This fee covers the costs associated with processing and restocking returned items.
- Refund Process:
- Refunds will be issued to the original payment method within [X] business days after the returned item has been received, inspected, and approved for a refund.
- Refunds will not include any shipping fees, including the original shipping cost incurred by Halox to ship the product to the customer.
Refunds:
- Eligibility:
- Refunds are available for products that are defective, damaged during shipping, or if the wrong item was sent.
- To request a refund, please contact our customer service team at info@thelivsmart.com within 7 days of receiving the product.
- Refund Procedure:
- Once the refund request is approved, we will provide instructions for returning the product.
- Upon receipt of the returned item, we will inspect it and notify you of the status of your refund.
- If the refund is approved, it will be processed and a credit will be automatically applied to your original payment method within [X] business days.
Exclusions:
- Final Sale Items: Certain items may be marked as “final sale” and are not eligible for return or refund. These items will be clearly marked on our website at the time of purchase.
- Manufacturer’s Warranty: Our products are covered by a limited manufacturer’s warranty. Please refer to the warranty card included with your product for details on coverage and claim procedures.
Policy Modification:
LivSmart Automation and Security LLP reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at info@thelivsmart.com.
LivSmart Automation and Security LLP
info@thelivsmart.com
By making a purchase from Halox, you acknowledge and agree to abide by the terms and conditions outlined in this refund and return policy.